Groupon: The entire time I waited for an person I was at...

A Groupon customer review by GetHuman user ~? from November 27th, 2017

Background on ~?'s case

GetHuman: ~? - can you tell our other Groupon customers when your case took place?
~?: Yeah. It was morning, on November 26th.
GetHuman: Did you reach out to Groupon, and if so, how?
~?: I used the 877-788-7858 number I found for on the GetHuman Groupon customer phone number page I was on: Groupon Customer Service Phone Number
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
Shows ~? a list of common Groupon problems
~?: "Cancel service" was why I was trying to call.

~?'s review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~?: The entire time I waited for an person I was attempting to log in to my account It said I was using the wrong password (even though I have it saved on my computer) So I asked to have a link sent to change password It never came I sent ** requests while I was waiting on phone nothing came Then the girl finally answers sayoing Yes you have an acct. I can see it I said send me a link to change password She wouldn't This is retarded I was told last wk that you people strive yourself on making people happy Yet I can never log in Never get help when I call or email you This is stupid I have a charge on my bank acct That I want to check orders to see what I was charged BUT I CAN'T LOG IN
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~?: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~?: I'd give them a three out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~?: For that I would say two out of five.
GetHuman: And finally- any advice for other Groupon customers?
~?: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~? taken from his Groupon customer service problem that occurred on November 26th, 2017.

Groupon

2.83 of 5 stars | 1029 reviews
Groupon ReviewsGroupon's Phone NumberAll Groupon contact infoGeneral Groupon customer service info
~?'s Groupon Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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