Groupon: I used their call back feature. It took about...
A Groupon customer review by GetHuman user ~actually satisfied from November 24th, 2017
Background on ~actually satisfied's case
GetHuman: ~actually satisfied - can you tell our other Groupon customers when your case took place?
~actually satisfied: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~actually satisfied a list of common Groupon problems)
~actually satisfied: "Service problem" was why I was trying to contact.
~actually satisfied's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~actually satisfied: I used their call back feature. It took about **-** minutes, but they said that on the message. They DID call back. They DID solve my problem (but it wasn't a hard one).
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~actually satisfied: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~actually satisfied: I'd give them a two out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~actually satisfied: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
~actually satisfied: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~actually satisfied taken from his Groupon customer service problem that occurred on November 20th, 2017.