Groupon: Waited ** mins for the *th call and talked to s...
A Groupon customer review by GetHuman user ~Thaer Eseed from November 24th, 2017
Background on ~Thaer Eseed's case
GetHuman: ~Thaer Eseed - can you tell our other Groupon customers when your case took place?
~Thaer Eseed: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Thaer Eseed a list of common Groupon problems)
~Thaer Eseed: "Fraud" was why I was trying to contact.
~Thaer Eseed's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thaer Eseed: Waited ** mins for the *th call and talked to supervisor Jay.G ans refused to apply code **% of local deals. That she said the deal is alive local deal .and there is nothing says no live local deal for discount.very bad customer service on Oct ** **** .
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Thaer Eseed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thaer Eseed: I'd give them a one out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Thaer Eseed: For that I would say four out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Thaer Eseed: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thaer Eseed taken from his Groupon customer service problem that occurred on November 17th, 2017.