Groupon: i bought wrong ticket by mistake i was trying t...

A Groupon customer review by GetHuman user ~nonhlanhla khumalo from November 28th, 2017

Background on ~nonhlanhla khumalo's case

GetHuman: ~nonhlanhla khumalo - can you tell our other Groupon customers when your case took place?
~nonhlanhla khumalo: Yes I can. It was afternoon, on November 25th.
GetHuman: Did you reach out to Groupon, and if so, how?
~nonhlanhla khumalo: I used the 877-788-7858 number I found for on the GetHuman Groupon customer phone number page I was on: Groupon Customer Service Phone Number
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
Shows ~nonhlanhla khumalo a list of common Groupon problems
~nonhlanhla khumalo: "Track an order" was why I was trying to call.

~nonhlanhla khumalo's review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nonhlanhla khumalo: i bought wrong ticket by mistake i was trying to get hold of groupon assistance to cancell it and im still waiting for them until now
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~nonhlanhla khumalo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nonhlanhla khumalo: I'd give them a two out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~nonhlanhla khumalo: For that I would say one out of five.
GetHuman: And finally- any advice for other Groupon customers?
~nonhlanhla khumalo: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nonhlanhla khumalo taken from his Groupon customer service problem that occurred on November 25th, 2017.

Groupon

2.83 of 5 stars | 1029 reviews
Groupon ReviewsGroupon's Phone NumberAll Groupon contact infoGeneral Groupon customer service info
~nonhlanhla khumalo's Groupon Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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