Grubhub: Horrible...***** who answered cut me off and di...
A Grubhub customer review by GetHuman user GetHuman-431067 from November 21st, 2017
Background on GetHuman-431067's case
GetHuman: GetHuman-431067 - can you tell our other Grubhub customers when your case took place?
GetHuman-431067: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Grubhub, and if so, how?
GetHuman: And which of these common Grubhub customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-431067 a list of common Grubhub problems)
GetHuman-431067: "Update account information" was why I was trying to call.
GetHuman-431067's review of Grubhub customer service
GetHuman: So how would you sum up your experience for GetHuman's Grubhub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-431067: Horrible...***** who answered cut me off and didn't let explain the situation....my information was stolen after using their services never using them again
GetHuman: Let's quantify your experience contacting Grubhub. On a scale of 1 to 5, how easy is it go get help on a Grubhub problem?
GetHuman-431067: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-431067: I'd give them a five out of five on communication.
GetHuman: And what about Grubhub's ability to quickly and effectively address your problem?
GetHuman-431067: For that I would say three out of five.
GetHuman: And finally- any advice for other Grubhub customers?
GetHuman-431067: Call them early in the day or late. Don't forget any personal or account information you might need for Grubhub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-431067 taken from his Grubhub customer service problem that occurred on November 15th, 2017.