Grubhub: Recording said estimated wait time was less tha...
A Grubhub customer review by GetHuman user ~Unhappy Atlanta from November 24th, 2017
Background on ~Unhappy Atlanta 's case
GetHuman: ~Unhappy Atlanta - can you tell our other Grubhub customers when your case took place?
~Unhappy Atlanta : Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Grubhub, and if so, how?
GetHuman: And which of these common Grubhub customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Atlanta a list of common Grubhub problems)
~Unhappy Atlanta : "Lower my bill" was why I was trying to call.
~Unhappy Atlanta 's review of Grubhub customer service
GetHuman: So how would you sum up your experience for GetHuman's Grubhub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Atlanta : Recording said estimated wait time was less than * minutes. Took ** minutes. Mask delivery was ** minutes longer than they said.
GetHuman: Let's quantify your experience contacting Grubhub. On a scale of 1 to 5, how easy is it go get help on a Grubhub problem?
~Unhappy Atlanta : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Atlanta : I'd give them a three out of five on communication.
GetHuman: And what about Grubhub's ability to quickly and effectively address your problem?
~Unhappy Atlanta : For that I would say five out of five.
GetHuman: And finally- any advice for other Grubhub customers?
~Unhappy Atlanta : Call them early in the day or late. Don't forget any personal or account information you might need for Grubhub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Atlanta taken from his Grubhub customer service problem that occurred on November 21st, 2017.