Grubhub: Not only * but * times I attempted to order onl...
A Grubhub customer review by GetHuman user ~nic0lexoxo from November 18th, 2017
Background on ~nic0lexoxo's case
GetHuman: ~nic0lexoxo - can you tell our other Grubhub customers when your case took place?
~nic0lexoxo: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Grubhub, and if so, how?
GetHuman: And which of these common Grubhub customer issues best describes the reason you wanted to talk to them?
(Shows ~nic0lexoxo a list of common Grubhub problems)
~nic0lexoxo: "Update account information" was why I was trying to call.
~nic0lexoxo's review of Grubhub customer service
GetHuman: So how would you sum up your experience for GetHuman's Grubhub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nic0lexoxo: Not only * but * times I attempted to order online with Brothers Pizza. First time went through, but grub hub called me saying I sidnt get my food yet? Second never recived fax. And third the restaurant told me they've never even heard of grubhub!!! There I was waiting a extra ** minutes for my order yet again. Working in a restraunt that uses grub hub I know they should be receiving a confirmation call about the order....whats going on? Dont kniw if your advertising for a restraunt that isnt connected with you or theres that much poor communication in your company
GetHuman: Let's quantify your experience contacting Grubhub. On a scale of 1 to 5, how easy is it go get help on a Grubhub problem?
~nic0lexoxo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nic0lexoxo: I'd give them a three out of five on communication.
GetHuman: And what about Grubhub's ability to quickly and effectively address your problem?
~nic0lexoxo: For that I would say five out of five.
GetHuman: And finally- any advice for other Grubhub customers?
~nic0lexoxo: Call them early in the day or late. Don't forget any personal or account information you might need for Grubhub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nic0lexoxo taken from his Grubhub customer service problem that occurred on November 14th, 2017.