Hello H&R Block customers my name is Josh and l...
A H&R Block customer review by GetHuman user ~JoshSitter from November 26th, 2017
Background on ~JoshSitter's case
GetHuman: ~JoshSitter - can you tell our other H&R Block customers when your case took place?
~JoshSitter: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~JoshSitter a list of common H&R Block problems)
~JoshSitter: "Track a Tax Return" was why I was trying to call.
~JoshSitter's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JoshSitter: Hello H&R Block customers my name is Josh and let me tell you a story of how horrible H&R Block treated me, a loyal customer of ** years... SO i am an author and a traveler so I left Canada for five years to write my first book. How to Grow a Mask, so when I came back I went to my "Tax Specialist" the woman Tatiana who works at the H&R Block on the Drive in vancouver. Misinformed me about my GST, and didnt talk to me about the Student Loans warning that came up on the screen from the CRA. at the end of the time together she then needed me to help with tech support as well as calling into the help desk line of H&R because she didnt now her own systems.**SO * hours later and ***$ to file you would think that this was bad enough, however this is where H&R block really showed how they dont care about the customer after they get their money.... Well i I went home and called my student loans (the next thing on my list to get my self all caught up with everything) and while making arrangement
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~JoshSitter: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JoshSitter: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~JoshSitter: For that I would say five out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~JoshSitter: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JoshSitter taken from his H&R Block customer service problem that occurred on November 18th, 2017.