H&R Block: This number does NOT go to a human. There is a...
A H&R Block customer review by GetHuman user ~Kim from November 14th, 2017
Background on ~Kim's case
GetHuman: ~Kim - can you tell our other H&R Block customers when your case took place?
~Kim: Yes I can. It was middle of the night, on November 7th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~Kim a list of common H&R Block problems)
~Kim: "Ask For Tax Help" was why I was trying to call.
~Kim's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kim: This number does NOT go to a human. There is an endless series of prompts for menus. Really took five phone calls to actually get connected with a human.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~Kim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kim: I'd give them a three out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~Kim: For that I would say one out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~Kim: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kim taken from his H&R Block customer service problem that occurred on November 7th, 2017.