H&R Block: I am ** years old and was in a pinch to get my...
A H&R Block customer review by GetHuman user ~Mr Engieer from November 20th, 2017
Background on ~Mr Engieer's case
GetHuman: ~Mr Engieer - can you tell our other H&R Block customers when your case took place?
~Mr Engieer: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~Mr Engieer a list of common H&R Block problems)
~Mr Engieer: "Track a Tax Return" was why I was trying to call.
~Mr Engieer's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mr Engieer: I am ** years old and was in a pinch to get my taxes done. I went to an H&R Block in Wake Forest, NC. I felt like it was a McDonald's drive-thru. The person was not an accountant. I had never paid more than $*** for tax services. H&R Block charged almost $***... and I had to pay.. this was ***. In **** I found a great accountant that was $** and I got a refund. H&R block is terrible. Do not go to them.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~Mr Engieer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mr Engieer: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~Mr Engieer: For that I would say four out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~Mr Engieer: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mr Engieer taken from his H&R Block customer service problem that occurred on November 13th, 2017.