H&R Block: "Oscar" was arguementative - could not hear or...
A H&R Block customer review by GetHuman user GetHuman-203425 from November 15th, 2017
Background on GetHuman-203425's case
GetHuman: GetHuman-203425 - can you tell our other H&R Block customers when your case took place?
GetHuman-203425: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-203425 a list of common H&R Block problems)
GetHuman-203425: "Ask For Tax Help" was why I was trying to call.
GetHuman-203425's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-203425: "Oscar" was arguementative - could not hear or understand what I was saying - rude. If he couldn't hear me, he should have indicated that and I could have changed phones or called back. HR Block is great if there are no problems but totally unprofessional and have a "could care less" attitude if there is a problem.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
GetHuman-203425: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-203425: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
GetHuman-203425: For that I would say four out of five.
GetHuman: And finally- any advice for other H&R Block customers?
GetHuman-203425: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-203425 taken from his H&R Block customer service problem that occurred on November 11th, 2017.