H&R Block: I called in twice selecting option two and call...
A H&R Block customer review by GetHuman user ~kimasonb from November 11th, 2017
Background on ~kimasonb's case
GetHuman: ~kimasonb - can you tell our other H&R Block customers when your case took place?
~kimasonb: Yes I can. It was middle of the night, on November 8th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~kimasonb a list of common H&R Block problems)
~kimasonb: "Ask For Tax Help" was why I was trying to call.
~kimasonb's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kimasonb: I called in twice selecting option two and call disconnected. I called back selected * would tell them the issue and this is * time calling, they agreed to transfer me and when they did, disconnected - did this * times. on the *th time, i asked for super visor and was put on hold. lady returned to tell me there was indeed an issue with the line, but as the online support team was on the floor above them, they had no way of transferring call, could not provide a direct number and could not send anyone upstairs to ask them to pick up phone, but offered to take my number and have someone call me. I simply wanted to update my email so I could get security question answer emailed to me and access my account. What should take *mins tops
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~kimasonb: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kimasonb: I'd give them a five out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~kimasonb: For that I would say two out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~kimasonb: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kimasonb taken from his H&R Block customer service problem that occurred on November 8th, 2017.