H&R Block: They never answered their phones. I was calling...
A H&R Block customer review by GetHuman user ~No from November 21st, 2017
Background on ~No's case
GetHuman: ~No - can you tell our other H&R Block customers when your case took place?
~No: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~No a list of common H&R Block problems)
~No: "Track a Tax Return" was why I was trying to call.
~No's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~No: They never answered their phones. I was calling about a payment issue, not a tax or forms problem. I ended up using another service.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~No: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~No: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~No: For that I would say three out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~No: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~No taken from his H&R Block customer service problem that occurred on November 16th, 2017.