H&R Block: I forgot my account password and requested a re...
A H&R Block customer review by GetHuman user GetHuman-372974 from November 26th, 2017
Background on GetHuman-372974's case
GetHuman: GetHuman-372974 - can you tell our other H&R Block customers when your case took place?
GetHuman-372974: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-372974 a list of common H&R Block problems)
GetHuman-372974: "Refund a Charge" was why I was trying to call.
GetHuman-372974's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-372974: I forgot my account password and requested a reset. * hours later, no password reset email yet. I called, explained the problem to a machine and was told "Your aren't eligible for live phone support. Log into your account and you can chat with a representative." That'd be nice....if I could LOG IN.....
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
GetHuman-372974: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-372974: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
GetHuman-372974: For that I would say five out of five.
GetHuman: And finally- any advice for other H&R Block customers?
GetHuman-372974: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-372974 taken from his H&R Block customer service problem that occurred on November 17th, 2017.