H&R Block: I was almost instantly connected to Denice in L...
A H&R Block customer review by GetHuman user ~art grad student from November 8th, 2017
Background on ~art grad student's case
GetHuman: ~art grad student - can you tell our other H&R Block customers when your case took place?
~art grad student: Yup. It was late at night, on November 1st.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~art grad student a list of common H&R Block problems)
~art grad student: "File a Return" was why I was trying to call.
~art grad student's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~art grad student: I was almost instantly connected to Denice in Live Chat. She was knowledgable, posed very concise and accurate probling questions, was professional and empathetic. She provided quick and precise information to exactly what I asked. I was a top-notch CSR for some years for American Airlines and DHL, so I know good cust service when I receive it. Top-Notch in my experience. Chat session * Case CHAT-*********Thanks, Denice. Good job!
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~art grad student: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~art grad student: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~art grad student: For that I would say one out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~art grad student: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~art grad student taken from his H&R Block customer service problem that occurred on November 1st, 2017.