H&R Block: I went got the emerald advance every thing was...
A H&R Block customer review by GetHuman user ~anti H&R block from November 19th, 2017
Background on ~anti H&R block's case
GetHuman: ~anti H&R block - can you tell our other H&R Block customers when your case took place?
~anti H&R block: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~anti H&R block a list of common H&R Block problems)
~anti H&R block: "Refund a Charge" was why I was trying to call.
~anti H&R block's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anti H&R block: I went got the emerald advance every thing was fine so I went back to have my taxes done to repay the advance the so called tax pro made so many errors the IRS sent it back not once but twice so I had to do an amended return that took forever .So I didn't pay the advance off on time due to their mistakes and they still put it on my credit ! Even though it was their fault and the took their money out befor it hit my bank account. I could have made those mistakes myself for free. I will never go back.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~anti H&R block: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anti H&R block: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~anti H&R block: For that I would say one out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~anti H&R block: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anti H&R block taken from his H&R Block customer service problem that occurred on November 9th, 2017.