I went in to have my taxes done at H&R Block be...
A H&R Block customer review by GetHuman user ~BrightGirl74 from November 20th, 2017
Background on ~BrightGirl74's case
GetHuman: ~BrightGirl74 - can you tell our other H&R Block customers when your case took place?
~BrightGirl74: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~BrightGirl74 a list of common H&R Block problems)
~BrightGirl74: "Ask For Tax Help" was why I was trying to call.
~BrightGirl74's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BrightGirl74: I went in to have my taxes done at H&R Block because I bought a house in **** and wanted to make sure I completed my taxes correctly. I had used the H&R Block online system the past two years & was satisfied with it. **The gentleman who helped me was pleasant & professional, but he had to look just about everything up, had to ask a colleague for several answers, didn't know how to deduct my mortgage points (and didn't), had trouble with the HSA form, didn't ask me if I had had a theft in the past year (I had - turns out it's a line item and deductible - found THAT out from my Mother) and didn't write off the preparer's fees (again, had to find out you could do that from my Mom). **Even though I had * months of mortgage interest and various fees to add to this year's taxes, my refund was only about $*** more than last year and I had to pay $*** for the service. In my opinion, paying **% of your total refund in preparation fees to someone who I do not believe got me the maximum refund wa
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~BrightGirl74: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BrightGirl74: I'd give them a five out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~BrightGirl74: For that I would say four out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~BrightGirl74: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BrightGirl74 taken from his H&R Block customer service problem that occurred on November 17th, 2017.