H&R Block: Lying reviewer
A H&R Block customer review by GetHuman user GetHuman-pamrucke from December 3rd, 2017
Background on GetHuman-pamrucke's case
GetHuman: GetHuman-pamrucke - can you tell our other H&R Block customers when your case took place?
GetHuman-pamrucke: Yes. It was afternoon, on November 26th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pamrucke a list of common H&R Block problems)
GetHuman-pamrucke: "Refund a Charge" was why I was trying to call.
GetHuman-pamrucke's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pamrucke: Lying reviewer
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-pamrucke: I have used H&R Block for years but this year I needed help and asked for it but they told me i had to do everything. Now they are saying it is all my fault because I didnt ask for help. That is bull... I asked a young asian lady, David * times and Shirley * times and short older white male with beard.. And they are telling my I didnt ask for help...This will not happen again...I will let everyone know what bad service i got from the Warner Robins office...
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
GetHuman-pamrucke: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pamrucke: I'd give them a four out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
GetHuman-pamrucke: For that I would say three out of five.
GetHuman: And finally- any advice for other H&R Block customers?
GetHuman-pamrucke: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pamrucke taken from his H&R Block customer service problem that occurred on November 26th, 2017.