My husband and I went to H&R Block in **** and...
A H&R Block customer review by GetHuman user ~baileym from November 20th, 2017
Background on ~baileym's case
GetHuman: ~baileym - can you tell our other H&R Block customers when your case took place?
~baileym: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~baileym a list of common H&R Block problems)
~baileym: "Can't Login" was why I was trying to call.
~baileym's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~baileym: My husband and I went to H&R Block in **** and we were going to be charged $*** in back taxes and fees for their services, we said we were not happy with their service and took our documents to do our own at home using TURBO TAX. We ended up getting $**.** back from turbo tax and only had to pay a $** fee for using the software. DO NOT USE H&R BLOCK!!!! They rip you off big time!!
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~baileym: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~baileym: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~baileym: For that I would say four out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~baileym: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~baileym taken from his H&R Block customer service problem that occurred on November 18th, 2017.