H&R Block: Our tax preparer was Sandra Lowry from the St...
A H&R Block customer review by GetHuman user ~Soon2007 from November 26th, 2017
Background on ~Soon2007's case
GetHuman: ~Soon2007 - can you tell our other H&R Block customers when your case took place?
~Soon2007: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~Soon2007 a list of common H&R Block problems)
~Soon2007: "Ask For Tax Help" was why I was trying to call.
~Soon2007's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Soon2007: Our tax preparer was Sandra Lowry from the St. Charles, IL office and was excellent with preparing our taxes, informing us about everything that she was doing, and also educating us about the process and tips of what we can do for the future.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~Soon2007: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Soon2007: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~Soon2007: For that I would say two out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~Soon2007: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Soon2007 taken from his H&R Block customer service problem that occurred on November 23rd, 2017.