my h&r block in person experience was horrible...

A H&R Block customer review by GetHuman user GetHuman-micaelar from December 2nd, 2017

Background on GetHuman-micaelar's case

GetHuman: GetHuman-micaelar - can you tell our other H&R Block customers when your case took place?
GetHuman-micaelar: Yes. It was morning, on November 24th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman-micaelar: I used the 800-472-5625 number I found for on the GetHuman H&R Block customer phone number page I was on: H&R Block Customer Service Phone Number
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-micaelar a list of common H&R Block problems)
GetHuman-micaelar: "Refund a Charge" was why I was trying to call.

GetHuman-micaelar's review of H&R Block customer service

GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-micaelar: my h&r block in person experience was horrible. my tax professional tried to compromise my security.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-micaelar: he told me to log into Starbucks public wi-fi to access my tax forms. he made two mistakes that I caught and tried to file with them. he recommended a strategy that would have gotten me audited
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
GetHuman-micaelar: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-micaelar: I'd give them a two out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
GetHuman-micaelar: For that I would say three out of five.
GetHuman: And finally- any advice for other H&R Block customers?
GetHuman-micaelar: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-micaelar taken from his H&R Block customer service problem that occurred on November 24th, 2017.

H&R Block

1.57 of 5 stars | 256 reviews

GetHuman-micaelar's H&R Block Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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