H2O Wireless: Everyone in customer service has a very thick a...
A H2O Wireless customer review by GetHuman user ~Phred from November 21st, 2017
Background on ~Phred's case
GetHuman: ~Phred - can you tell our other H2O Wireless customers when your case took place?
~Phred: Yup. It was late at night, on November 12th.
GetHuman: Did you reach out to H2O Wireless, and if so, how?
GetHuman: And which of these common H2O Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Phred a list of common H2O Wireless problems)
~Phred: "Account Access" was why I was trying to call.
~Phred's review of H2O Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's H2O Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Phred: Everyone in customer service has a very thick accent and some are exceedingly difficult to understand. They are quite polite. They can never take a payment directly, and so they have to take your callback number so their billing department can call you back to take the payment. However, it may take hours to call back or they may never call back. You may have to call a few times. Their wireless service is very good though, especially given the price.
GetHuman: Let's quantify your experience contacting H2O Wireless. On a scale of 1 to 5, how easy is it go get help on a H2O Wireless problem?
~Phred: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Phred: I'd give them a five out of five on communication.
GetHuman: And what about H2O Wireless's ability to quickly and effectively address your problem?
~Phred: For that I would say two out of five.
GetHuman: And finally- any advice for other H2O Wireless customers?
~Phred: Call them early in the day or late. Don't forget any personal or account information you might need for H2O Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Phred taken from his H2O Wireless customer service problem that occurred on November 12th, 2017.