HMRC: A human man picked up after two or three rings...

A HMRC customer review by GetHuman user ~Corinne from November 22nd, 2017

Background on ~Corinne's case

GetHuman: ~Corinne - can you tell our other HMRC customers when your case took place?
~Corinne: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to HMRC, and if so, how?
~Corinne: I used the +44 1355 359022 number I found for on the GetHuman HMRC customer phone number page I was on: HMRC Customer Service Phone Number
GetHuman: And which of these common HMRC customer issues best describes the reason you wanted to talk to them?
(Shows ~Corinne a list of common HMRC problems)
~Corinne: "Make a payment" was why I was trying to call.

~Corinne's review of HMRC customer service

GetHuman: So how would you sum up your experience for GetHuman's HMRC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Corinne: A human man picked up after two or three rings. I told him my tax code has been wrong since January* he explained why, clearly and succinctly, and then told me he would fix it and I didn't need to do anything. "I have to say, this is unexpectedly brilliant customer service," I said. He thanked me.
GetHuman: Let's quantify your experience contacting HMRC. On a scale of 1 to 5, how easy is it go get help on a HMRC problem?
~Corinne: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Corinne: I'd give them a four out of five on communication.
GetHuman: And what about HMRC's ability to quickly and effectively address your problem?
~Corinne: For that I would say five out of five.
GetHuman: And finally- any advice for other HMRC customers?
~Corinne: Call them early in the day or late. Don't forget any personal or account information you might need for HMRC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Corinne taken from his HMRC customer service problem that occurred on November 14th, 2017.

HMRC

3.53 of 5 stars | 472 reviews

~Corinne's HMRC Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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