HMRC: Been trying to get through to them for weeks an...
A HMRC customer review by GetHuman user GetHuman-23402 from November 27th, 2017
Background on GetHuman-23402's case
GetHuman: GetHuman-23402 - can you tell our other HMRC customers when your case took place?
GetHuman-23402: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to HMRC, and if so, how?
GetHuman: And which of these common HMRC customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-23402 a list of common HMRC problems)
GetHuman-23402: "Update account information" was why I was trying to call.
GetHuman-23402's review of HMRC customer service
GetHuman: So how would you sum up your experience for GetHuman's HMRC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-23402: Been trying to get through to them for weeks and after being told over ** mins on the **** number got through in * with this one. Cheers!
GetHuman: Let's quantify your experience contacting HMRC. On a scale of 1 to 5, how easy is it go get help on a HMRC problem?
GetHuman-23402: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-23402: I'd give them a two out of five on communication.
GetHuman: And what about HMRC's ability to quickly and effectively address your problem?
GetHuman-23402: For that I would say three out of five.
GetHuman: And finally- any advice for other HMRC customers?
GetHuman-23402: Call them early in the day or late. Don't forget any personal or account information you might need for HMRC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-23402 taken from his HMRC customer service problem that occurred on November 22nd, 2017.