HMRC: It is absolutely impossible to get through to t...
A HMRC customer review by GetHuman user GetHuman-405961 from November 27th, 2017
Background on GetHuman-405961's case
GetHuman: GetHuman-405961 - can you tell our other HMRC customers when your case took place?
GetHuman-405961: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to HMRC, and if so, how?
GetHuman: And which of these common HMRC customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-405961 a list of common HMRC problems)
GetHuman-405961: "Make a payment" was why I was trying to call.
GetHuman-405961's review of HMRC customer service
GetHuman: So how would you sum up your experience for GetHuman's HMRC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-405961: It is absolutely impossible to get through to the Child Benefits office.I had automated voice asking me all sorts of questions not relating to my situation and then it cuts you off. They tell you that you cannot back date your Child Benefit claim but how on earth are you supposed to sort it out if you cannot speak to anyone. Dissatisfied and disillusioned with this government office!
GetHuman: Let's quantify your experience contacting HMRC. On a scale of 1 to 5, how easy is it go get help on a HMRC problem?
GetHuman-405961: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-405961: I'd give them a five out of five on communication.
GetHuman: And what about HMRC's ability to quickly and effectively address your problem?
GetHuman-405961: For that I would say four out of five.
GetHuman: And finally- any advice for other HMRC customers?
GetHuman-405961: Call them early in the day or late. Don't forget any personal or account information you might need for HMRC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-405961 taken from his HMRC customer service problem that occurred on November 20th, 2017.