HMRC: Recorded message that eventually got to "you ha...

A HMRC customer review by GetHuman user ~Pink Panther from November 28th, 2017

Background on ~Pink Panther's case

GetHuman: ~Pink Panther - can you tell our other HMRC customers when your case took place?
~Pink Panther: Yes I can. It was late at night, on November 20th.
GetHuman: Did you reach out to HMRC, and if so, how?
~Pink Panther: I used the +44 135 535 9022 number I found for on the GetHuman HMRC customer phone number page I was on: HMRC Customer Service Phone Number
GetHuman: And which of these common HMRC customer issues best describes the reason you wanted to talk to them?
(Shows ~Pink Panther a list of common HMRC problems)
~Pink Panther: "Payment arrangement" was why I was trying to call.

~Pink Panther's review of HMRC customer service

GetHuman: So how would you sum up your experience for GetHuman's HMRC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pink Panther: Recorded message that eventually got to "you have called from inside the UK, this number is for people calling from outside the UK, goodbye" and hangs up.
GetHuman: Let's quantify your experience contacting HMRC. On a scale of 1 to 5, how easy is it go get help on a HMRC problem?
~Pink Panther: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pink Panther: I'd give them a four out of five on communication.
GetHuman: And what about HMRC's ability to quickly and effectively address your problem?
~Pink Panther: For that I would say five out of five.
GetHuman: And finally- any advice for other HMRC customers?
~Pink Panther: Call them early in the day or late. Don't forget any personal or account information you might need for HMRC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pink Panther taken from his HMRC customer service problem that occurred on November 20th, 2017.


3.53 of 5 stars | 472 reviews

~Pink Panther's HMRC Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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