HP Invent: I more or less just needed reassurance that I d...

A HP Invent customer review by GetHuman user GetHuman-373351 from November 27th, 2017

Background on GetHuman-373351's case

GetHuman: GetHuman-373351 - can you tell our other HP Invent customers when your case took place?
GetHuman-373351: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to HP Invent, and if so, how?
GetHuman-373351: I used the 800-474-6836 number I found for on the GetHuman HP Invent customer phone number page I was on: HP Invent Customer Service Phone Number
GetHuman: And which of these common HP Invent customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-373351 a list of common HP Invent problems)
GetHuman-373351: "Where to buy" was why I was trying to call.

GetHuman-373351's review of HP Invent customer service

GetHuman: So how would you sum up your experience for GetHuman's HP Invent customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-373351: I more or less just needed reassurance that I did in fact add the new printer correctly. Don't understand why things don't come with more info on how to use the product etc. Guess I'm too old school as my kids say. Well...hey I worked on computers in the **'s when they were huge machines. Anyone remember the IBM cards? I used to punch the holes in them.
GetHuman: Let's quantify your experience contacting HP Invent. On a scale of 1 to 5, how easy is it go get help on a HP Invent problem?
GetHuman-373351: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-373351: I'd give them a five out of five on communication.
GetHuman: And what about HP Invent's ability to quickly and effectively address your problem?
GetHuman-373351: For that I would say four out of five.
GetHuman: And finally- any advice for other HP Invent customers?
GetHuman-373351: Call them early in the day or late. Don't forget any personal or account information you might need for HP Invent to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-373351 taken from his HP Invent customer service problem that occurred on November 18th, 2017.

HP Invent

4.00 of 5 stars | 6 reviews

GetHuman-373351's HP Invent Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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