HP Invent: Terrible. I waited ** minutes for a rep, then I...
A HP Invent customer review by GetHuman user ~LCPLgeek from November 6th, 2017
Background on ~LCPLgeek's case
GetHuman: ~LCPLgeek - can you tell our other HP Invent customers when your case took place?
~LCPLgeek: Sure. It was middle of the night, on October 31st.
GetHuman: Did you reach out to HP Invent, and if so, how?
GetHuman: And which of these common HP Invent customer issues best describes the reason you wanted to talk to them?
(Shows ~LCPLgeek a list of common HP Invent problems)
~LCPLgeek: "Repairs" was why I was trying to call.
~LCPLgeek's review of HP Invent customer service
GetHuman: So how would you sum up your experience for GetHuman's HP Invent customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LCPLgeek: Terrible. I waited ** minutes for a rep, then I heard a phone pickup, then they hung up the phone without allowing me to say a word.
GetHuman: Let's quantify your experience contacting HP Invent. On a scale of 1 to 5, how easy is it go get help on a HP Invent problem?
~LCPLgeek: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LCPLgeek: I'd give them a five out of five on communication.
GetHuman: And what about HP Invent's ability to quickly and effectively address your problem?
~LCPLgeek: For that I would say five out of five.
GetHuman: And finally- any advice for other HP Invent customers?
~LCPLgeek: Call them early in the day or late. Don't forget any personal or account information you might need for HP Invent to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LCPLgeek taken from his HP Invent customer service problem that occurred on October 31st, 2017.