HP: I have been waiting for over * week for my refu...
A HP customer review by GetHuman user ~Peggy Valentine from November 16th, 2017
Background on ~Peggy Valentine's case
GetHuman: ~Peggy Valentine - can you tell our other HP customers when your case took place?
~Peggy Valentine: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~Peggy Valentine a list of common HP problems)
~Peggy Valentine: "Returns and Repairs" was why I was trying to call.
~Peggy Valentine's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Peggy Valentine: I have been waiting for over * week for my refund of technical support of $**.** as of the *th of June ****. So far nothing has posted to my account. I paid with my credit card. My refund number is *******. I will be notifying my bank for fraudulent business practices. My name is Peggy Valentine. Phone number is ***-***-****. HP has one of the worst customer services I have ever experienced..
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~Peggy Valentine: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Peggy Valentine: I'd give them a five out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~Peggy Valentine: For that I would say five out of five.
GetHuman: And finally- any advice for other HP customers?
~Peggy Valentine: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Peggy Valentine taken from his HP customer service problem that occurred on November 14th, 2017.