HP: Not only did I not get any help from this guy f...
A HP customer review by GetHuman user ~dsny from November 16th, 2017
Background on ~dsny's case
GetHuman: ~dsny - can you tell our other HP customers when your case took place?
~dsny: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~dsny a list of common HP problems)
~dsny: "Technical support" was why I was trying to call.
~dsny's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dsny: Not only did I not get any help from this guy from India who I could barely understand, I returned the product. He was in my computer trying to charge me ***.** for a problem that had nothing to do with my fax machine!! I was clearly pissed off. Got better help from the store I purchased it from.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~dsny: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dsny: I'd give them a two out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~dsny: For that I would say one out of five.
GetHuman: And finally- any advice for other HP customers?
~dsny: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dsny taken from his HP customer service problem that occurred on November 13th, 2017.