HP: The service is absolutely awful. They didn't li...
A HP customer review by GetHuman user ~JHawkins from November 8th, 2017
Background on ~JHawkins's case
GetHuman: ~JHawkins - can you tell our other HP customers when your case took place?
~JHawkins: Sure. It was afternoon, on October 31st.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~JHawkins a list of common HP problems)
~JHawkins: "Technical Support" was why I was trying to call.
~JHawkins's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JHawkins: The service is absolutely awful. They didn't listen to my issues, they were incredibly bureaucratic in their process, I was disconnected multiple times, and above all, they ended up sending me the wrong replacement part even though I told them that they might do that (I ordered an upgraded part, they sent me the regular one). Trying to correct this issue has been ****. This is the worst technical support debacle I've ever had.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~JHawkins: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JHawkins: I'd give them a one out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~JHawkins: For that I would say four out of five.
GetHuman: And finally- any advice for other HP customers?
~JHawkins: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JHawkins taken from his HP customer service problem that occurred on October 31st, 2017.