HP: What happened to the wonderful service I used t...
A HP customer review by GetHuman user GetHuman-202891 from November 14th, 2017
Background on GetHuman-202891's case
GetHuman: GetHuman-202891 - can you tell our other HP customers when your case took place?
GetHuman-202891: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-202891 a list of common HP problems)
GetHuman-202891: "Returns" was why I was trying to call.
GetHuman-202891's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-202891: What happened to the wonderful service I used to receive? Shipments routinely arrive with missing or inoperable parts. I've received * replacements in nearly * months and it's still not working!
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
GetHuman-202891: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-202891: I'd give them a five out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
GetHuman-202891: For that I would say one out of five.
GetHuman: And finally- any advice for other HP customers?
GetHuman-202891: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-202891 taken from his HP customer service problem that occurred on November 12th, 2017.