HSN.com: Basically a case of I am not happy with outcome...
A HSN.com customer review by GetHuman user GetHuman-191898 from November 17th, 2017
Background on GetHuman-191898's case
GetHuman: GetHuman-191898 - can you tell our other HSN.com customers when your case took place?
GetHuman-191898: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to HSN.com, and if so, how?
GetHuman: And which of these common HSN.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-191898 a list of common HSN.com problems)
GetHuman-191898: "Cancel order" was why I was trying to call.
GetHuman-191898's review of HSN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's HSN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-191898: Basically a case of I am not happy with outcome of problem. Cannot return an item after the ** days. Not the cs rep's fault. It is a large item never opened. I will not be using HSN in the future.
GetHuman: Let's quantify your experience contacting HSN.com. On a scale of 1 to 5, how easy is it go get help on a HSN.com problem?
GetHuman-191898: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-191898: I'd give them a one out of five on communication.
GetHuman: And what about HSN.com's ability to quickly and effectively address your problem?
GetHuman-191898: For that I would say five out of five.
GetHuman: And finally- any advice for other HSN.com customers?
GetHuman-191898: Call them early in the day or late. Don't forget any personal or account information you might need for HSN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-191898 taken from his HSN.com customer service problem that occurred on November 14th, 2017.