HSN.com: I purchased a cell phone in March have had prob...
A HSN.com customer review by GetHuman user ~Marc from November 17th, 2017
Background on ~Marc's case
GetHuman: ~Marc - can you tell our other HSN.com customers when your case took place?
~Marc: Yes. It was evening, on November 12th.
GetHuman: Did you reach out to HSN.com, and if so, how?
GetHuman: And which of these common HSN.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Marc a list of common HSN.com problems)
~Marc: "Change order" was why I was trying to call.
~Marc's review of HSN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's HSN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marc: I purchased a cell phone in March have had problems from almost the beginning, I called service provider whose only option was to send in the handset and in ** business days I will receive a replacement handset, in the mean time I will be without a phone, which puts me under a undue burden as I need the phone for work and personal use. An option would be to send me the replacement handset first and I will then send in faulty handset.
GetHuman: Let's quantify your experience contacting HSN.com. On a scale of 1 to 5, how easy is it go get help on a HSN.com problem?
~Marc: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marc: I'd give them a two out of five on communication.
GetHuman: And what about HSN.com's ability to quickly and effectively address your problem?
~Marc: For that I would say one out of five.
GetHuman: And finally- any advice for other HSN.com customers?
~Marc: Call them early in the day or late. Don't forget any personal or account information you might need for HSN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marc taken from his HSN.com customer service problem that occurred on November 12th, 2017.