HSN.com: USUALLY EVERYTIME I SPEAK TO A CUST. SERV. REP...
A HSN.com customer review by GetHuman user ~Juanita Tinsley from November 15th, 2017
Background on ~Juanita Tinsley's case
GetHuman: ~Juanita Tinsley - can you tell our other HSN.com customers when your case took place?
~Juanita Tinsley: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to HSN.com, and if so, how?
GetHuman: And which of these common HSN.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Juanita Tinsley a list of common HSN.com problems)
~Juanita Tinsley: "Make a payment" was why I was trying to call.
~Juanita Tinsley's review of HSN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's HSN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Juanita Tinsley: USUALLY EVERYTIME I SPEAK TO A CUST. SERV. REP., I GET QUALITY SERVICE AND A POLITE LIVE PERSON. YEST. I GOT A VERY POOR CUSTOMER SERV. REP. WHO RUSHED ME OFF THE PH. AND I HAD ADD. QUESTIONS TO ASK.*I HAVE BEEN A CUSTOMER W* HSN FOR ** YRS. AND NEVER BEEN TREATED THIS WAY!!! NEVER!!!!*I GUESS THE CUST. SERV. REP. JUST HAD A BAD DAY. I DON'T KNOW!!!! I WAS SHOCKED AND VERY SURPRISED TO BE TREATED SO RUDELY.*OF COURSE, I WILL CONTINUE TO SHOP W* HSN.*JUST THOUGHT THE TOP EXECUTIVES NEEDED TO HEAR HOW I WAS TREATED.*JUANITA TINSLEY******@***.com
GetHuman: Let's quantify your experience contacting HSN.com. On a scale of 1 to 5, how easy is it go get help on a HSN.com problem?
~Juanita Tinsley: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Juanita Tinsley: I'd give them a three out of five on communication.
GetHuman: And what about HSN.com's ability to quickly and effectively address your problem?
~Juanita Tinsley: For that I would say four out of five.
GetHuman: And finally- any advice for other HSN.com customers?
~Juanita Tinsley: Call them early in the day or late. Don't forget any personal or account information you might need for HSN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Juanita Tinsley taken from his HSN.com customer service problem that occurred on November 10th, 2017.