Haband: I ordered ** days ago and my order still shows...
A Haband customer review by GetHuman user ~Sidra from November 3rd, 2017
Background on ~Sidra's case
GetHuman: ~Sidra - can you tell our other Haband customers when your case took place?
~Sidra: Yes I can. It was afternoon, on October 29th.
GetHuman: Did you reach out to Haband, and if so, how?
GetHuman: And which of these common Haband customer issues best describes the reason you wanted to talk to them?
(Shows ~Sidra a list of common Haband problems)
~Sidra: "Make a purchase" was why I was trying to call.
~Sidra's review of Haband customer service
GetHuman: So how would you sum up your experience for GetHuman's Haband customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sidra: I ordered ** days ago and my order still shows pending so I finally found a phone number. The **** would disconnect me due to a high volume of calls.I did get through and they said my order didn't process due to incorrect billing but it was the same as I always used with them.They said it had been keyed in wrong on their end so I asked could they ship over night.They said no,but they could in * days for an extra charge to me.I asked why should I pay for their mistake.They said there was nothing they could do.Well,that was * days ago and it still says pending!I won'*t be ordering from them again.I have now been on hold for ** minutes. Just got through and they are sorry the website says pending but it is on the truck and will be here in *-* days.I do not live in another country!!
GetHuman: Let's quantify your experience contacting Haband. On a scale of 1 to 5, how easy is it go get help on a Haband problem?
~Sidra: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sidra: I'd give them a three out of five on communication.
GetHuman: And what about Haband's ability to quickly and effectively address your problem?
~Sidra: For that I would say two out of five.
GetHuman: And finally- any advice for other Haband customers?
~Sidra: Call them early in the day or late. Don't forget any personal or account information you might need for Haband to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sidra taken from his Haband customer service problem that occurred on October 29th, 2017.