Haier Appliances: I'm so dissatisfied with the refrigerator I bou...
A Haier Appliances customer review by GetHuman user ~Kate from November 21st, 2017
Background on ~Kate's case
GetHuman: ~Kate - can you tell our other Haier Appliances customers when your case took place?
~Kate: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Haier Appliances, and if so, how?
GetHuman: And which of these common Haier Appliances customer issues best describes the reason you wanted to talk to them?
(Shows ~Kate a list of common Haier Appliances problems)
~Kate: "Repairs" was why I was trying to call.
~Kate's review of Haier Appliances customer service
GetHuman: So how would you sum up your experience for GetHuman's Haier Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kate: I'm so dissatisfied with the refrigerator I bought. I bought it because it was made in U.S.A....my mistake, customer service is the worse, that I've ever experienced...I plan on telling all my friends to never purchase anything with associated with Haier...We have a warranty and the frig was purchased last July and it quit, so we got a new one and the handle broke and that is not under the warranty....How can a handle be considered cosmetic?
GetHuman: Let's quantify your experience contacting Haier Appliances. On a scale of 1 to 5, how easy is it go get help on a Haier Appliances problem?
~Kate: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kate: I'd give them a one out of five on communication.
GetHuman: And what about Haier Appliances's ability to quickly and effectively address your problem?
~Kate: For that I would say five out of five.
GetHuman: And finally- any advice for other Haier Appliances customers?
~Kate: Call them early in the day or late. Don't forget any personal or account information you might need for Haier Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kate taken from his Haier Appliances customer service problem that occurred on November 17th, 2017.