Haier Appliances: After recent tv purchase,it quit working.Called...
A Haier Appliances customer review by GetHuman user GetHuman-119329 from November 2nd, 2017
Background on GetHuman-119329's case
GetHuman: GetHuman-119329 - can you tell our other Haier Appliances customers when your case took place?
GetHuman-119329: Yes. It was evening, on October 23rd.
GetHuman: Did you reach out to Haier Appliances, and if so, how?
GetHuman: And which of these common Haier Appliances customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-119329 a list of common Haier Appliances problems)
GetHuman-119329: "Technical support" was why I was trying to call.
GetHuman-119329's review of Haier Appliances customer service
GetHuman: So how would you sum up your experience for GetHuman's Haier Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-119329: After recent tv purchase,it quit working.Called Haier,said they would mail FED EX labels for mailing back tv.* months later still no labels. Called *th time today was now told they cannot mail to my rural address.The only way is to email. Been having cmputer trouble with another co. selling junk.Hope I get labels or I will have to move so I get address they can mail to. How will my new tv ever reach me at my RURAL DWELLING PLACE. DONNOT BUY HAIER! EVER!
GetHuman: Let's quantify your experience contacting Haier Appliances. On a scale of 1 to 5, how easy is it go get help on a Haier Appliances problem?
GetHuman-119329: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-119329: I'd give them a four out of five on communication.
GetHuman: And what about Haier Appliances's ability to quickly and effectively address your problem?
GetHuman-119329: For that I would say three out of five.
GetHuman: And finally- any advice for other Haier Appliances customers?
GetHuman-119329: Call them early in the day or late. Don't forget any personal or account information you might need for Haier Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-119329 taken from his Haier Appliances customer service problem that occurred on October 23rd, 2017.