Haier Appliances: DO NOT BUY FROM HAIER!!! They are the worst com...
A Haier Appliances customer review by GetHuman user ~hatehaier from November 17th, 2017
Background on ~hatehaier's case
GetHuman: ~hatehaier - can you tell our other Haier Appliances customers when your case took place?
~hatehaier: Yeah. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Haier Appliances, and if so, how?
GetHuman: And which of these common Haier Appliances customer issues best describes the reason you wanted to talk to them?
(Shows ~hatehaier a list of common Haier Appliances problems)
~hatehaier: "Where to buy" was why I was trying to call.
~hatehaier's review of Haier Appliances customer service
GetHuman: So how would you sum up your experience for GetHuman's Haier Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hatehaier: DO NOT BUY FROM HAIER!!! They are the worst company I have ever had to deal with. They do not care about their customers at all. No one in customer service knows what they are doing and all they do is lie to you. No one ever responses to my emails. No one ever calls me back when customer service tells you someone will. Their product failed to work right out of the box and getting a replacement has been a nightmare. ** phone calls and over a month of waiting and still no answers. At this point I don't want their product anymore and would rather a refund (which I am sure would be a whole other nightmare). This was my first purchase from Haier and it will be my last. Horrible products and horrible company. I will not quit until I have a working product or a refund!! Ref* *****
GetHuman: Let's quantify your experience contacting Haier Appliances. On a scale of 1 to 5, how easy is it go get help on a Haier Appliances problem?
~hatehaier: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hatehaier: I'd give them a four out of five on communication.
GetHuman: And what about Haier Appliances's ability to quickly and effectively address your problem?
~hatehaier: For that I would say three out of five.
GetHuman: And finally- any advice for other Haier Appliances customers?
~hatehaier: Call them early in the day or late. Don't forget any personal or account information you might need for Haier Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hatehaier taken from his Haier Appliances customer service problem that occurred on November 9th, 2017.