Issue with Hamilton Beach

A Hamilton Beach customer review by GetHuman user GetHuman-ciaonick from December 5th, 2017

Background on GetHuman-ciaonick's case

GetHuman: GetHuman-ciaonick - can you tell our other Hamilton Beach customers when your case took place?
GetHuman-ciaonick: Yeah. It was afternoon, on December 2nd.
GetHuman: Did you reach out to Hamilton Beach, and if so, how?
GetHuman-ciaonick: I used the 800-851-8900 number I found for on the GetHuman Hamilton Beach customer phone number page I was on: Hamilton Beach Customer Service Phone Number
GetHuman: And which of these common Hamilton Beach customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ciaonick a list of common Hamilton Beach problems)
GetHuman-ciaonick: "Returns" was why I was trying to call.

GetHuman-ciaonick's review of Hamilton Beach customer service

GetHuman: So how would you sum up your experience for GetHuman's Hamilton Beach customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ciaonick: Issue with Hamilton Beach
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-ciaonick: Hamilton beach flex coffee maker with travel mug. Bottom heater pad is worn and rusty brown, it's disgustingly awful. However, coffee is delicious.
GetHuman: Let's quantify your experience contacting Hamilton Beach. On a scale of 1 to 5, how easy is it go get help on a Hamilton Beach problem?
GetHuman-ciaonick: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ciaonick: I'd give them a three out of five on communication.
GetHuman: And what about Hamilton Beach's ability to quickly and effectively address your problem?
GetHuman-ciaonick: For that I would say two out of five.
GetHuman: And finally- any advice for other Hamilton Beach customers?
GetHuman-ciaonick: Call them early in the day or late. Don't forget any personal or account information you might need for Hamilton Beach to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ciaonick taken from his Hamilton Beach customer service problem that occurred on December 2nd, 2017.

Hamilton Beach

3.67 of 5 stars | 16 reviews

GetHuman-ciaonick's Hamilton Beach Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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