Hampton Inn: I am a ** year old female with a medical condit...

A Hampton Inn customer review by GetHuman user ~legalbeagle from November 23rd, 2017

Background on ~legalbeagle's case

GetHuman: ~legalbeagle - can you tell our other Hampton Inn customers when your case took place?
~legalbeagle: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to Hampton Inn, and if so, how?
~legalbeagle: I used the 800-426-7866 number I found for on the GetHuman Hampton Inn customer phone number page I was on: Hampton Inn Customer Service Phone Number
GetHuman: And which of these common Hampton Inn customer issues best describes the reason you wanted to talk to them?
(Shows ~legalbeagle a list of common Hampton Inn problems)
~legalbeagle: "Change booking" was why I was trying to call.

~legalbeagle's review of Hampton Inn customer service

GetHuman: So how would you sum up your experience for GetHuman's Hampton Inn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~legalbeagle: I am a ** year old female with a medical condition which requires me to use the bathroom quite often. While traveling down the coast from my home in McKinleyville, I stopped at Hampton Inn in Arcata to use the restroom. Upon entering the lobby of the hotel I was approached by a female employee who let me know in no uncertain terms that I was not allowed to use the restroom since I was not a paying customer, at which point I left and went across the street to McDonald's where I was able to relieve myself. The really bad part is that when I walked past the front desk of the hotel one of the female employess said out loud "Naked and dirty". Can you believe that? I was in shock and did not respond to her verbal assault, nor did I notify the manager since I was so embarrassed that she said tht to me in front of a lobby full of people. This is the first time that this has ever happened to me anywhere in The United States. I feel that this is a form of discrimination and the female employee's
GetHuman: Let's quantify your experience contacting Hampton Inn. On a scale of 1 to 5, how easy is it go get help on a Hampton Inn problem?
~legalbeagle: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~legalbeagle: I'd give them a two out of five on communication.
GetHuman: And what about Hampton Inn's ability to quickly and effectively address your problem?
~legalbeagle: For that I would say three out of five.
GetHuman: And finally- any advice for other Hampton Inn customers?
~legalbeagle: Call them early in the day or late. Don't forget any personal or account information you might need for Hampton Inn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~legalbeagle taken from his Hampton Inn customer service problem that occurred on November 15th, 2017.

Hampton Inn

1.50 of 5 stars | 18 reviews

~legalbeagle's Hampton Inn Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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