Handybook: I don't think the guy I spoke with could unders...
A Handybook customer review by GetHuman user ~Anonymous from November 27th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Handybook customers when your case took place?
~Anonymous: Yes I can. It was late at night, on November 23rd.
GetHuman: Did you reach out to Handybook, and if so, how?
GetHuman: And which of these common Handybook customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Handybook problems)
~Anonymous: "None of those really matches why I wanted to call Handybook that day." was why I was trying to call.
~Anonymous's review of Handybook customer service
GetHuman: So how would you sum up your experience for GetHuman's Handybook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I don't think the guy I spoke with could understand why i was really annoyed...but this is the *th time I've called about this. I don't want a new cleaning person assigned to me with * day's notice because my regular cleaning person is not available and then if I don't see it right away, then I am charged $** for changing the booking to a later time. I called to get them to reverse the $** and told them that if I find that amount on my credit card I will sue them! I don't want to spend an hour showing a new person around my house and learning my quirks and preferences every time someone comes to clean. I want the same person. If she is not available on the requested date, then tell me when she IS available...don't just assign someone new. The specific person is more important to me than the exact cleaning day*time. I should be able to establish which is my priority...Cripes...I've only told them this * times already!
GetHuman: Let's quantify your experience contacting Handybook. On a scale of 1 to 5, how easy is it go get help on a Handybook problem?
~Anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Handybook's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Handybook customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Handybook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Handybook customer service problem that occurred on November 23rd, 2017.