Harborfreight.com: Could not get anyone on phone after *hrs of cal...

A Harborfreight.com customer review by GetHuman user ~falph from November 26th, 2017

Background on ~falph's case

GetHuman: ~falph - can you tell our other Harborfreight.com customers when your case took place?
~falph: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Harborfreight.com, and if so, how?
~falph: I used a phone number I found on the GetHuman Harborfreight.com customer service contact info page: Contact Harborfreight.com Customer Service
GetHuman: And which of these common Harborfreight.com customer issues best describes the reason you wanted to talk to them?
(Shows ~falph a list of common Harborfreight.com problems)
~falph: "Returns" was why I was trying to call.

~falph's review of Harborfreight.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Harborfreight.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~falph: Could not get anyone on phone after *hrs of calling. Always told by recording, system failure try back again later.Tried ** times! Same response. I am and have been a loyal Trac Member for years. All I am looking for is the four vertical legs for item *****, the poly push cart. No screws, No bolts just the legs. I would like to know cost and how to order the legs. That all. it can't be that hard can it?
GetHuman: Let's quantify your experience contacting Harborfreight.com. On a scale of 1 to 5, how easy is it go get help on a Harborfreight.com problem?
~falph: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~falph: I'd give them a four out of five on communication.
GetHuman: And what about Harborfreight.com's ability to quickly and effectively address your problem?
~falph: For that I would say three out of five.
GetHuman: And finally- any advice for other Harborfreight.com customers?
~falph: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Harborfreight.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~falph taken from his Harborfreight.com customer service problem that occurred on November 22nd, 2017.

Harborfreight.com

1.10 of 5 stars | 56 reviews

~falph's Harborfreight.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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