Harborfreight.com: TRANFERED TO SHERRIE ADAMS, GOT HER VOICE MAIL...

A Harborfreight.com customer review by GetHuman user ~LEE GREENWOOD from November 25th, 2017

Background on ~LEE GREENWOOD's case

GetHuman: ~LEE GREENWOOD - can you tell our other Harborfreight.com customers when your case took place?
~LEE GREENWOOD: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to Harborfreight.com, and if so, how?
~LEE GREENWOOD: I used a phone number I found on the GetHuman Harborfreight.com customer service contact info page: Contact Harborfreight.com Customer Service
GetHuman: And which of these common Harborfreight.com customer issues best describes the reason you wanted to talk to them?
(Shows ~LEE GREENWOOD a list of common Harborfreight.com problems)
~LEE GREENWOOD: "Overcharge/Strange charge" was why I was trying to call.

~LEE GREENWOOD's review of Harborfreight.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Harborfreight.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LEE GREENWOOD: TRANFERED TO SHERRIE ADAMS, GOT HER VOICE MAIL,SUPERVISOR IN TECH HELP. ONE WEEK AGO TALKED WITH ALFORD DE LEON, SEND INFO AND E MAIL * TIMES . NO RESPONSE. WHAT THE H..L IS GOING ON AT HARBOR FREIGHT? WILL THE BOSS CALL ME AT ********** OR **********.
GetHuman: Let's quantify your experience contacting Harborfreight.com. On a scale of 1 to 5, how easy is it go get help on a Harborfreight.com problem?
~LEE GREENWOOD: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LEE GREENWOOD: I'd give them a three out of five on communication.
GetHuman: And what about Harborfreight.com's ability to quickly and effectively address your problem?
~LEE GREENWOOD: For that I would say four out of five.
GetHuman: And finally- any advice for other Harborfreight.com customers?
~LEE GREENWOOD: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Harborfreight.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LEE GREENWOOD taken from his Harborfreight.com customer service problem that occurred on November 23rd, 2017.

Harborfreight.com

1.10 of 5 stars | 56 reviews

~LEE GREENWOOD's Harborfreight.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Harborfreight.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Harborfreight.com in any way.

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