Hardee's: Our family was traveling through Ravenel, South...

A Hardee's customer review by GetHuman user ~Momma K from November 21st, 2017

Background on ~Momma K's case

GetHuman: ~Momma K - can you tell our other Hardee's customers when your case took place?
~Momma K: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Hardee's, and if so, how?
~Momma K: I used the 877-799-7827 number I found for on the GetHuman Hardee's customer phone number page I was on: Hardee's Customer Service Phone Number
GetHuman: And which of these common Hardee's customer issues best describes the reason you wanted to talk to them?
(Shows ~Momma K a list of common Hardee's problems)
~Momma K: "Complaint" was why I was trying to call.

~Momma K's review of Hardee's customer service

GetHuman: So how would you sum up your experience for GetHuman's Hardee's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Momma K: Our family was traveling through Ravenel, South Carolina on ******* and we stopped at Hardys ***** for a snack.There were at least * people behind the counter, and one person sweeping up in the dining area that was totally empty.**They were not extremely busy. There were about * orders in front of us, and one person behind us in line, with a couple of cars in the drive thru. We placed our order for One Lg Fry, One Soda, and * Milk Shakes. at *:**pm.**We then stood around talking for awhile in the waiting area. After about ** minutes, * of us remained in the store to get the order while the others went to the car. After waiting at the car for another ** minutes, I went back into the store to see what was taking so long. By that time, we had received the Soda and Fries, however, still no milkshakes!**My brother said he had just spoken with the Manager, and they were making them now. I walked up to watch the girl making the milkshakes. She acted like she was purposefully in slow motion! W
GetHuman: Let's quantify your experience contacting Hardee's. On a scale of 1 to 5, how easy is it go get help on a Hardee's problem?
~Momma K: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Momma K: I'd give them a one out of five on communication.
GetHuman: And what about Hardee's's ability to quickly and effectively address your problem?
~Momma K: For that I would say two out of five.
GetHuman: And finally- any advice for other Hardee's customers?
~Momma K: Call them early in the day or late. Don't forget any personal or account information you might need for Hardee's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Momma K taken from his Hardee's customer service problem that occurred on November 11th, 2017.

Hardee's

3.00 of 5 stars | 30 reviews

~Momma K's Hardee's Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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