Hayneedle: For the past week I've tried to contact you. I...
A Hayneedle customer review by GetHuman user ~Maryann Toub from November 22nd, 2017
Background on ~Maryann Toub's case
GetHuman: ~Maryann Toub - can you tell our other Hayneedle customers when your case took place?
~Maryann Toub: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Hayneedle, and if so, how?
GetHuman: And which of these common Hayneedle customer issues best describes the reason you wanted to talk to them?
(Shows ~Maryann Toub a list of common Hayneedle problems)
~Maryann Toub: "Complaint" was why I was trying to call.
~Maryann Toub's review of Hayneedle customer service
GetHuman: So how would you sum up your experience for GetHuman's Hayneedle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Maryann Toub: For the past week I've tried to contact you. Instead of returning my order ******, I decided to keep it. Please hire more telephone operators* it's very frustrating
GetHuman: Let's quantify your experience contacting Hayneedle. On a scale of 1 to 5, how easy is it go get help on a Hayneedle problem?
~Maryann Toub: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Maryann Toub: I'd give them a two out of five on communication.
GetHuman: And what about Hayneedle's ability to quickly and effectively address your problem?
~Maryann Toub: For that I would say one out of five.
GetHuman: And finally- any advice for other Hayneedle customers?
~Maryann Toub: Call them early in the day or late. Don't forget any personal or account information you might need for Hayneedle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Maryann Toub taken from his Hayneedle customer service problem that occurred on November 13th, 2017.