Hayneedle: Your way of shipping with Home Direct stinks th...
A Hayneedle customer review by GetHuman user ~g berns from November 22nd, 2017
Background on ~g berns's case
GetHuman: ~g berns - can you tell our other Hayneedle customers when your case took place?
~g berns: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to Hayneedle, and if so, how?
GetHuman: And which of these common Hayneedle customer issues best describes the reason you wanted to talk to them?
(Shows ~g berns a list of common Hayneedle problems)
~g berns: "Cancel order" was why I was trying to call.
~g berns's review of Hayneedle customer service
GetHuman: So how would you sum up your experience for GetHuman's Hayneedle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~g berns: Your way of shipping with Home Direct stinks they have got to be the worst company in the country to try to get anything.I was on hold for an hour and still did not talk to anyone about the location of a product that was to be delivered on *******. I've decided that I will deal with any company that uses them in any part of the delivery process.If I ever get my ***.** dollar bench it will the last time I will deal with anyone that uses them
GetHuman: Let's quantify your experience contacting Hayneedle. On a scale of 1 to 5, how easy is it go get help on a Hayneedle problem?
~g berns: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~g berns: I'd give them a one out of five on communication.
GetHuman: And what about Hayneedle's ability to quickly and effectively address your problem?
~g berns: For that I would say four out of five.
GetHuman: And finally- any advice for other Hayneedle customers?
~g berns: Call them early in the day or late. Don't forget any personal or account information you might need for Hayneedle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~g berns taken from his Hayneedle customer service problem that occurred on November 19th, 2017.