HealthCare.gov: After ** min wait, I had a woman with a heavy a...
A HealthCare.gov customer review by GetHuman user ~Mishasmommi from November 25th, 2017
Background on ~Mishasmommi's case
GetHuman: ~Mishasmommi - can you tell our other HealthCare.gov customers when your case took place?
~Mishasmommi: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows ~Mishasmommi a list of common HealthCare.gov problems)
~Mishasmommi: "Question" was why I was trying to call.
~Mishasmommi's review of HealthCare.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mishasmommi: After ** min wait, I had a woman with a heavy accent who just started my application, I only wanted to log in. ** more min and I was told I have a credit???? I want to see my options. Called back ** more min wait time to be told the website is down so they can't help me log in....This is stupid. I still won't be able to afford healthcare...
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
~Mishasmommi: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mishasmommi: I'd give them a three out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
~Mishasmommi: For that I would say two out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
~Mishasmommi: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mishasmommi taken from his HealthCare.gov customer service problem that occurred on November 22nd, 2017.