HealthCare.gov: American Health Solutions keeps calling my home...
A HealthCare.gov customer review by GetHuman user ~catgirl095 from November 26th, 2017
Background on ~catgirl095's case
GetHuman: ~catgirl095 - can you tell our other HealthCare.gov customers when your case took place?
~catgirl095: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows ~catgirl095 a list of common HealthCare.gov problems)
~catgirl095: "Complaint" was why I was trying to call.
~catgirl095's review of HealthCare.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~catgirl095: American Health Solutions keeps calling my homeline. Last night they called my house at *:** p.m. When I told the girl it was ** at night she got really nasty with me and told me it was only *:**. I then called the number back on my caller ID in the morning and asked to speak to a manager. Was told he was not available and was hung up on twice. When I called a third time, I was told it was not possible they called so late as they close at **:** p.m. I cannot believe such rude irresponsible people are employed by this place. This call reads New York call and the number is ***-***-****. I want this harassment to stop.
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
~catgirl095: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~catgirl095: I'd give them a one out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
~catgirl095: For that I would say four out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
~catgirl095: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~catgirl095 taken from his HealthCare.gov customer service problem that occurred on November 17th, 2017.