HealthCare.gov: Been waiting almost ** minutes. Still on hold...
A HealthCare.gov customer review by GetHuman user ~Cherry Tree from November 25th, 2017
Background on ~Cherry Tree's case
GetHuman: ~Cherry Tree - can you tell our other HealthCare.gov customers when your case took place?
~Cherry Tree: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows ~Cherry Tree a list of common HealthCare.gov problems)
~Cherry Tree: "Apply for coverage" was why I was trying to call.
~Cherry Tree's review of HealthCare.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cherry Tree: Been waiting almost ** minutes. Still on hold. The above call online button results in a busy signal and the call back button cannot even get through.
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
~Cherry Tree: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cherry Tree: I'd give them a one out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
~Cherry Tree: For that I would say one out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
~Cherry Tree: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cherry Tree taken from his HealthCare.gov customer service problem that occurred on November 16th, 2017.